At Harvie, we are committed to delivering the absolute freshest groceries right to your door. To achieve this, we arrange for products to arrive from our producers and farmers as close to your delivery time as possible, even if this means after your order has been finalized and billed.
Why Substitutions Happen
We have a core value at Harvie that "everyone is human," and that includes our suppliers. Sometimes, unexpected issues arise:
- Deer eat the corn.
- Packaging gets delayed.
- Wet weather ruins this week's strawberry crop.
When a supplier is unable to fulfill an order or if we find that a product doesn't meet our quality standards, we take immediate action to ensure you still receive the best possible groceries.
Our Substitution Process
When faced with such issues, we will either:
- Issue a Full Credit: If a product is unavailable or not up to our quality standards, you will receive a full credit for the item.
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Provide a Close Substitute: If there's a closely fitting alternative available, we will send a substitution. For example:
- Beefsteak tomatoes instead of heirloom tomatoes
- Apple fruit leather instead of mango fruit leather
Your Satisfaction Matters
We understand that substitutions might not always meet your expectations. If you ever have an issue with a substitution we've sent, please don't hesitate to reach out. Your satisfaction is our top priority, and we're here to help.
Contact us at: HARVIE SUPPORT