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Delivery Information and Packaging Returns

Glass Bottles

Here’s how it works: Purchase a product in a glass bottle in the shop. The price will include your bottle deposit! Once you’ve finished your product, rinse and wash your bottle…

How do redeliveries work?

Sometimes we make a mistake and deliver an item that doesn’t meet our standards, or the item is missed in the packing process. Our team is always willing to make this right with…

What if something in my box is damaged or missing?

If something is missing from your delivery, damaged or spoiled, or not up to your standards, we want to make it right! We will happily provide a credit that can be used toward…

Do you take the packaging back for reuse?

The cardboard boxes, insulated liners, freezer bags, glass bottles, and ice packs from home deliveries are reusable if returned in clean condition via the delivery courier.…

Do you deliver to my area?

Check out our sign-up page to find out if we deliver to your area! We currently deliver to most of the Pittsburgh area and are actively expanding in Philadelphia . We're proudly…

What if I’m away or don’t want a delivery one week?

You can skip any upcoming delivery right from your Harvie Shop page under Manage Deliveries ! You can skip up to 8 weeks in advance , so if you’ve got a vacation or a busy…

How do I skip an upcoming delivery?

Going out of town or need to pause your delivery for a week? No problem! You can skip as many deliveries as you’d like. When your delivery is skipped, you will not receive that…

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